Ooma Office review: Is this VoIP service suitable for small businesses?

Founded in 2004, Ooma provides residential and commercial communication tools and home security services. Instead of focusing on large or smaller businesses, Ooma chose to create plan options to support both, making Ooma Office a great fit for companies with an eye on scalability. In this article, we will dive deeper into Ooma Office’s features, the pros and cons of its service, the plan best suited to small businesses, and more.

All rates and fees are current as of June 27, 2024, and are subject to change. 

Table of Contents

Toggle

Ooma Office

Price:	Starting at $19.95 per user, per month
Features:	Unlimited domestic calling, toll-free number, free number transfer, virtual receptionist, call center features, company directory, and 24/7 customer support
Best add-ons:	Video conferencing software and IP phones
Noteworthy integrations:	Zoho CRM, HubSpot, Salesforce, Microsoft Dynamics 365 and Square

Pros and Cons

Pros

• Unlimited voice calling (United States and Puerto Rico, Mexico, and Canada)
• No contract necessary
• Affordable, transparent pricing
• Dozens of cloud phone system features from the lowest-tiered plan

Cons

• Upgrade required for video conferencing software and texting
• Integrations only available for the priciest plan
• Some customers mention difficulties with cancelation

Who is Ooma Office good for?

Ooma Office works well for most businesses, with pricing that scales from individual professionals to enterprise-level organizations; if you want a VoIP service that favors growth, then Ooma could be an ideal cloud communication solution. Ooma has text messaging, faxing, and video conferencing tools that support team collaboration, making it a great option as an all-in-one hub.

Not only does Ooma Office give you unlimited calling across the United States and much of North America but its international rates are competitive. As such, Ooma works well for businesses operating worldwide or coordinating with partners or employees located in different countries.

Who shouldn’t use Ooma?

While Ooma’s pricing can work for most small businesses, newer companies on tight budgets might find it expensive, especially compared to competitors, such as Dialpad or Google Voice, which offer similar services for much lower starting costs.

Ooma Office plans are priced such that it can make sense to upgrade for access to more features, however, some customers might not appreciate the need to pay more for access to texting and video conferencing as there are alternatives where these features are available from the lowest service plan up.

Ooma Office service plan overview

Ooma Office offers calling, texting, chat, video, and other communication tools across three small business pans: Essentials, Pro, and Pro Plus. The Essentials plan does come with unlimited domestic calling. However, features, such as business texting and video conferencing, are only available with upgrades. 

Ooma stands apart from many VoIP services in that its fees are very transparent. You know exactly what you will pay monthly per user, and a useful calculator adjusts the price for every user you plan to add to your service plan.

Best Ooma Office VoIP plan for small businesses: Pro Plus

After reviewing the features offered with each Ooma Office plan, Pro Plus is the best option available for small businesses. The Essentials tier lacks the multichannel communication options one gets from the Pro and Pro Plus plans. Likewise, Pro offers very few third-party integrations compared to Pro Plus. If you want to get the most value for your money with Ooma while accessing the best range of cloud phone features, it makes sense to go with Pro Plus.

Other services Ooma Office offers

In addition to calling and texting, Ooma Office plans include other communication tools, such as:

• Audio and video conferencing: Audio conferencing is available from the Essential tier and is limited to 10 people. Video conferencing is available from the Pro tier up and supports up to 100 participants.
• Internet faxing: Users can send multiple PDFs as a single fax, preview cover pages, and send documents to multiple recipients. 
• Caller ID and blocking: Ooma Office’s software lets you confirm caller information and also blocks calls, cutting back on unwanted spam calls that can slow down team communication and waste time.
• Analytics: Access analytics for calls, messages, fax, and call leaderboards beginning with the Pro plan.

The Ooma Office platform and customer support

While the Ooma website provides a lot of useful information about its products and services, it comes across as cluttered and outdated compared to the more modern and easily navigable sites of competing VoIP providers.

If you need to contact customer support, Ooma Office sales and customer support agents are available by website chat and phone, and business phone support is available 24/7.

Is Ooma Office secure?

Ooma Office provides standard measures for keeping your account secure, such as passwords. In the event of a lost or forgotten password, Ooma’s support center provides instructions as to what to do to recover your account. According to the company’s Privacy Policy page, Ooma will not share your account information with any third parties without your consent.

Ooma Office user reviews

Overall, Ooma Office reviews lean positive, with satisfied customers mentioning that they were pleased with the convenience of its VoIP service and apps. Some users mentioned having relied on Ooma for many years and believe Ooma Office is a great fit for small business owners.

Despite largely positive feedback, a significant portion of customer reviews mention difficulties with canceling service and stopping charges. Based on these reviews, we strongly recommend reading fine print related to billing cycles and getting all necessary pricing clarification before moving forward with a service plan.

Compare Ooma Office alternatives

Ooma Office	Intermedia Unite	RingCentral
Starting pricing	Starting pricing	Starting pricing
$19.95 per month	$27.99 per month	$30.00 per month
Unlimited domestic calling and texting?	Unlimited domestic calling and texting?	Unlimited domestic calling and texting?
Yes	Yes	Yes
Unlimited international calling?	Unlimited international calling?	Unlimited international calling?
Available on certain plans	Available on certain plans	Available on certain plans
	Learn more	Learn more
	Read our Intermedia Unite review	Read our RingCentral review

Is Ooma Office right for you?

Ooma Office is a good fit for small businesses that don’t need too much in the way of calling and texting minutes as only so many minutes are allotted with the Essential plan. You’ll find that you need to pay more or upgrade to get the best value for money, a factor that could push Ooma Office out of the price range of very small teams or startups operating on a stringent budget. 

If your small business budget allows, upgrading to Pro Plus provides the most complete experience. With the plan page calculator, you should be able to determine upfront exactly how much Ooma Office will charge your business month by month. While Ooma Office has some pricing transparency, you should still read the fine print to avoid potential issues around service cancellation or unexpected charges.

Frequently asked questions